Return & Refund Policy
At Cuso Life Science, we care about your experience and aim to deliver high-quality dental and medical equipment. If something is not right, we are here to help. This Return & Refund Policy explains when and how returns, replacements, or refunds can be requested.
Eligibility for Return or Replacement
You may request a return or replacement under the following conditions:
✔ Damaged Product
If the product is damaged during delivery, you must notify us within 24–48 hours of receiving it.
Photo/video evidence is required for verification.
✔ Wrong Product Delivered
If the product delivered does not match your order (model, colour, or specification), you may request a replacement.
✔ Manufacturing Defect
If the product has a genuine manufacturing defect, you may raise a return/replacement request based on product type and brand warranty rules.
Non-Returnable Products
For safety and hygiene reasons, the following items cannot be returned, unless defective on arrival:
- Opened or used items
- Consumables (e.g., strips, papers, impression materials)
- Sterilized packaging or disposable instruments
- Products damaged due to mishandling after delivery
- Items without original packaging, accessories, or invoice
Conditions for Return Approval
To qualify for return or replacement:
- The product must be unused and in original condition
- Packaging, manuals, accessories, and labels must be intact
- The request must be submitted within the specified return period
- You must provide photos/videos of the defective or damaged item
Return Procedure
You may follow these steps:
- Contact us through WhatsApp / Email / Call
- Provide order ID, product details, and issue description
- Share photos/videos for verification
- Our team will inspect the request within 24–48 hours
- Upon approval, we will arrange a reverse pickup or guide you for shipping
Replacement Policy
If eligible, we will provide:
- A free replacement of the same product
- Alternative product options (if the item is out of stock)
Replacements are processed only after the original item is returned and inspected.
Refund Policy
Refunds apply only when:
- Replacement is not available
- Product is not repairable
- Wrong or defective item was delivered
Refund Processing Timeline
Refunds will be initiated within 7–10 working days after product verification.
Refunds are processed to:
- Original payment method (online payments)
- Bank transfer/UPI (for COD orders)
Cancellation Policy
Before Shipping:
You may cancel your order anytime before dispatch for a full refund.
After Shipping:
Cancellation is not allowed. You may request a return after delivery (if applicable as per policy).
Shipping & Handling Charges
- Shipping charges are refundable only if the return is due to our error (wrong or defective item).
- For customer-initiated returns, shipping fees may apply.
Warranty Claims
Products covered under manufacturer warranty must follow brand-specific service and repair processes.
Contact Us
Email: info@curoslifescience.com
Phone: 9892424567
Address: 3/2 A, USHA SADAN, DATTAR COLONY ROAD, Mumbai Suburban:- 400042 Maharashtra (IN).